Citizencon 2948
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Frequently Asked Questions

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FAQ Contents


Ticket Holders



I can’t make it to Austin, can I watch the event via livestream?

Yes. Anyone with an active RSI account will be able to watch the livestream here. More details to come.

What will be streamed?

All stage presentations will be streamed live.

What are the technical requirements for streaming?

Streaming is supported on any setup that supports H.264 videos, HTML5, and Media Source. A stable internet speed of 1 Mbps is required, but a speed of 5 Mbps or faster is recommended. For more details, visit our knowledge base.

I can’t make it to Austin, can I still get the digital goodies pack?

Yes. Everyone can purchase the digital goodies pack here. Imperator level subscribers will receive the digital goodies pack as part of their October flair.

Ticket Holders

What's included in the Bar Citizen ticket?

This ticket includes access to the private Bar Citizen event at Maggie Mae's from 6:30 to 9:30 pm (after which the bar is open to the public until 2 am) and two complimentary drink tickets.

What is a Copilot ticket?

Due to popular demand we have added a Copilot ticket option. If you have a ticket for yourself, you can purchase a Copilot ticket for anyone you want to bring with you, granting them standard access to all activities and demonstrations for the duration of the event.

What is a Jr. Copilot Ticket?

If you are a standard or premium ticket holder, you can purchase a Jr. Copilot ticket. This grants standard access to all the activities and demonstrations for the duration of the event to a guest between the ages of 13-17. Share the CitizenCon adventure with your whole family! Please note that identification will be required upon registration.

What should I bring?

Please remember to bring your printed ticket or a digital copy stored on your phone, and your photo ID. If you have a Citizen Card or any Star Citizen and Squadron 42 clothing or accessories, we encourage you to wear them. Cosplay is appreciated, however local laws and venue restrictions prohibit prop weapons, so please leave those at home.

Will there be food available?

We will have a selection of food trucks on the terrace, along with bars throughout the venue. There are also a range of dining options within walking distance. Outside food and beverages are not allowed inside the venue.

Where can I park?

There is a 1200 space parking garage next to the venue, There are plenty of other options within walking distance of the Long Center.

Is the Long Center wheelchair accessible?

Yes. There is wheelchair access to nearly all of the venue, including restrooms. A selection of dedicated locations will be available for wheelchair users to enjoy the show.

Will there be seating available?

Yes. This is a seated event for everything happening in the main hall. Other locations for demos and activities may have seating as appropriate.

Is there an age restriction for the venue?

Yes, the event is 13+

Can people bring their own seating for the wait?

You may bring a small foldable seat to use while outside the venue. However, use of them inside the premises is prohibited, so you would need to leave them at the coat check once inside. Please only bring what you need with you to the event.

Is there a coat check?

Yes and attendees will be encouraged to store their belongings in the visitor’s coat check.

Anything planned for Tuesday or Thursday?

Tickets for Tuesday's Bar Citizen have sold out. Downstairs at Maggie Mae's will however, remain open to the public, so stop by! Keep an eye on the weekly Newsletters and for announcements of any fan-organized meetups in Austin around CitizenCon.

Can I rebroadcast the event?

Yes. Citizens are welcome to rebroadcast our stream live.

What is the Drake Serenity Lounge?

The lounge is a themed bar accessible to premium ticketholders, presented by controversial ship manufacturers Drake Interplanetary.

I can’t attend anymore, can I cancel and get a refund?

Tickets may be cancelled up until 30 days prior to the event and refunded for store credit. No refunds will be granted within 30 days of the event. Tickets are non-transferrable.

How can I request press credentials for CitizenCon?

For CitizenCon press inquiries you can complete the general press inquiry form here.


How do I pre-order CitizenCon merchandise for pick-up at the event?

If you are attending CitizenCon in person, a separate storefront is setup for CitizenCon merchandise for pickup only that can be found here.

I pre-ordered CitizenCon 2948 merchandise. Where and how do I pick it up?

If you’re attending the show, you can pick up your pre-ordered items at the merch table, located near the registration area. Remember to register first, and then show your Credentials to receive your gear.

What if I’m not going to be attending CitizenCon in person?

If you ordered a digital Goodie Pack and you pre-ordered CitizenCon merch but can’t make it to Austin, your gear will be produced and shipped soon after the event. You’ll get updated when your merch is produced and shipped.You can find this exclusive pre-order SKU here.