What is a Co-Pilot ticket?
Due to popular demand we have added a Co-Pilot ticket option. If you have a ticket for yourself, you can purchase a Co-Pilot ticket for anyone you want to bring with you, granting them standard access to all activities and demonstrations for the duration of the event.
What should I bring ?
Please remember to bring your printed ticket or a digital copy stored on your phone, and your photo ID. If you have a Citizen Card or any Star Citizen and Squadron 42 clothing or accessories, we encourage you to wear them. Cosplay is appreciated, however local laws and venue restrictions prohibit prop weapons, so please leave those at home.
Will There Be Food Available?
We will have a selection of food trucks on the terrace, along with bars throughout the venue. There are also a range of dining options within walking distance. Outside food and beverages are not allowed inside the venue.
Where Can I Park?
There is a 1200 space parking garage next to the venue, There are plenty of other options within walking distance of the Long Center.
Is the Long Center wheelchair accessible?
Yes. There is wheelchair access to nearly all of the venue, including restrooms. A selection of dedicated locations will be available for wheelchair users to enjoy the show.
Will there be seating available?
Yes. This is a seated event for everything happening in the main hall. Other locations for demos and activities may have seating as appropriate.
Is there an age restriction for the venue?
Yes, the event is 21+
Can people bring their own seating for the wait?
You may bring a small foldable seat to use while outside the venue. However, use of them inside the premises is prohibited, so you would need to leave them at the coat check once inside. Please only bring what you need with you to the event.
Can I Bring Gifts?
Although we truly appreciate the sentiment, we are unable to accept gifts at the event.
Is there a Coat Check?
Yes and attendees will be encouraged to store their belongings in the visitor’s coat check.
Anything planned for Tuesday or Thursday?
If you’re planning to be in Austin the day before or after, or you’re already there, keep an eye out for updates on meetups as we get closer to the day. We do enjoy taking every opportunity to meet our fantastic community.
I can’t attend anymore, can I cancel and get a refund?
Tickets may be cancelled up until 30 days prior to the event and refunded for store credit. No refunds will be granted within 30 days of the event. Tickets are non-transferrable.
How can I request press credentials for citizencon?
For citizencon press inquiries you can complete the general press inquiry form here