April 25th 2014

Gifting Changes Alert

Gifting Changes Alert

Greetings Citizens,

We’re making some changes to how gifting works! Our Customer Support team has seen an increasing number of cases where backers have been taken advantage of by users posing as “middlemen” on the grey market. We’re aware that many backers have taken it upon themselves to offer such services for the good of the game. While we applaud your dedication, be aware that criminals seeking to prey on your good intentions are on the rise!

As a result of these cases, we’re making a number of changes to our gifting system to reduce the potential for fraud. These changes will take place on Thursday, May 1st. You have until then to move your packages and accounts to where you would like them!

The changes are as follows:

  • An added thirty-day ‘gift lock’ on gifting users’ first purchases. This is intended to block users who create throwaway accounts to transfer stolen ships and packages. This applies only to new accounts and not any existing backers.
  • In order to eliminate the middleman scam, packages will be giftable only once before they are locked to an account. Giftings prior to May 1st, 2014 will not apply to this limit.
  • Packages and ships purchased using store credit may not be gifted. This is to prevent anyone from circumventing the single-gift limit by melting items for store credit and then purchasing them again

The safety of our backers and the Star Citizen experience is our utmost concern. In short, we do not want to see another user swindled on the grey market where we can not offer support. The hope is that gifting changes will reduce these increasingly common off-site sale issues.

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