Contact Us


  • Technical Support
  • Subscriptions
  • Account and Billing
  • Pledge Reclaim Request
  • Physical Merchandise
  • Hacked Account
  • Account Recovery
  • Forum Probation or Ban
  • Refunds
  • Other
  • Questions about download, installation, networking, or in-game client problems
  • Questions about monthly and yearly subscription plans
  • Issues related to your account, such as incorrect information or ability to access account, or Billing with regards to payments and payment methods
  • To reclaim a pledge over $1,000 for store credit (please note - this is a permanent action)
  • Questions about physical and/or shipped merchandise
  • Issues related to compromised account or missing pledge.
  • For issues with account authentication, lost passwords and related queries
  • Issues related to forums probation or ban
  • Refund requests and related inquiries
  • For general questions and queries regarding Star Citizen

hot issues

Service Status: Normal


We kindly ask that you please avoid submitting multiple tickets concerning the same issue. ***Only one is required***

Doing this will not gain a faster response and Duplicates can cause delays for others,

Any duplicate tickets will be merged to ensure a faster response time.

Be sure to check the FaQ’s and Help Desk in Spectrum chat for solutions that may already be available.

Volunteer HelpDesk:

Thank you!

Back to help page