Shipping FAQ

How will I know when my order has shipped?

Once your order has shipped you will receive an email letting you know. This can sometimes end up in your spam/junk folder so be sure to check there!

How long does it usually take for the shipment to arrive?

Shipping usually takes between 4-6 weeks, sometimes it can be delayed longer if there is a Holiday, or unforeseen circumstances.

How long should I expect between ordering and my item shipping?

This depends on if the product is ready to ship or is still in production. It can vary between the next day, next week, and 2+ months. If an item is not ready for shipping this should be displayed on the item in the store.

Where do I find my tracking number?

When your item ships you will receive an email that includes a tracking number.

How do I track my shipment?

You can use your tracking number through your local post as soon as the item reaches your destination Country. Some common sites to use are: USPS.com, DHL.com, and track-trace.com.

What do I do if my item is stuck in Customs?

Contact us at: support@cloudimperiumgames.com and we can send you an invoice for the item to present.

How do I change my shipping address?

If the item has not had the “shipping order created” we can change the address for you. Contact support@cloudimperiumgames.com if you need it changed.

What do I do if my item does not arrive in the 4-6 week time frame after shipping?

Contact support@cloudimperiumgames.com. We will take a look at the order and make sure the information looks correct. We may ask you to wait a few weeks to be sure the item is not delayed, but we are happy to help if need be.

Important Note:

If you have any doubt about an address you entered for an order please feel free to contact us to take a look at the order and make sure the information looks correctly inputted into the system. We frequently have some mistakes such as; zip code missing or put in incorrectly, region/state missing or incorrect, country missing. These will cause the order to not ship so it is important to catch errors like this as soon as possible!