Submit your issue to the Community Helpdesk chat and get immediate assistance from fellow players who know the project inside and out!
Please make note of the shipping dates when ordering these items from the pledge store. Some items, such as the DogTags or Starmaps, are pre-orders. Please Note: Physical items attached to pledges have NOT shipped out yet
We are expecting shipping for the below items as follows:
DogTags – In production, shipping in September 2016
JumpPoint Vol 2 – Shipping Now
Star Citizen Polo Shirt – September 2016 [TBC]
Combo Jacket and Cards – Shipping
Starmap – Shipping Now
Big Benny’s Shirt – Shipping September/October 2016
DragonFly Poster – October 2016
As soon as these items are shipped, you will be sent an email with a tracking ID number. Please note that as soon as you receive the shipping notice, we are unable to correct addresses and redirect items when shipping begins.
Since most items ship from China, please allow a maximum of 6 business weeks for them to export and clear customs.
We’ve seen a number of tickets regarding the training module, namely that it was disabled or you do not have permissions. This has been done intentionally so that we can work to improve the training experience and bring it back online at a later date.
If you are looking to learn the ropes, we recommend jumping into Free Flight which offers an ideal arena to get a feel for the flight model.
You can find a keybinding sheet for 2.4 on the following link:
Or alternatively, via your game menu.
If none of the above resources were able to help you resolve your issue, send it on over to us and our knowledgeable customer support team will work with you to get your problem resolved!