Help

Get Help From the Community Chat

Submit your issue to the Community Helpdesk chat and get immediate assistance from fellow players who know the project inside and out!

Hot issues

Customer Service Status: Business As Usual.

Missing Ammunition

Weapons missing their all important ammunition? – We’re looking into a bug that’s been causing the issue! Please avoid any drastic workarounds and make a post on the issue council if you’re affected!

Package UEC

Is your package UEC missing? – Don’t worry, this will be credited to your account on the games release. UEC represented on your RSI account balance, will not translate into the game itself, as the game uses aUEC (Alpha United Earth Credits). This is a test currency that we use, and has no bearing or reflection of your true UEC balance.

Subscription Perks

Missing your REC, or other subscription benefits? – No worries there either, this will kick in, inside of 24 hours after you have signed up to a subscription pass. Passes will offer immediate benefits, where a monthly plan will grant them periodically with each month completed successfully.

3.0 Release

The CS team have no prior knowledge on specific release dates, including 3.0. As such, please avoid making queries asking about this, as we will not be able to answer. When news is available, it will be announced via the comm-link.

Merchandise – Shipping Dates (Subject to Change)

Please make note of the shipping dates when ordering these items from the pledge store. Some items, such as the DogTags or Starmaps, are pre-orders. Please Note: Physical items attached to pledges have NOT shipped out yet

We are expecting shipping for the below items as follows:

JumpPoint Vol 2 – Shipping
Playing Cards and Notepad – Shipping
Track Jacket and Cards Combo – Shipping
DogTagsShipping Now
JumpPoint Vol 2Shipping Now
Star Citizen Polo Shirt – In production; September 2016
Combo Jacket and CardsShipping
StarmapFirst Run: Shipped | Second Run: October 2016
Big Benny’s Shirt – ***In Production – October 2016***
DragonFly PosterOctober 2016
Squadron 42 HoodieNovember 2016
Constellation Model – Shipping Mid-September

As soon as these items are shipped, you will be sent an email with a tracking ID number. Please note that as soon as you receive the shipping notice, we are unable to correct addresses and redirect items when shipping begins.

Since most items ship from China, please allow a maximum of 6 business weeks for them to export and clear customs.

Please Note: Phsycical pledges have not yet been shipped out, and we will notify backers when they’re ready to go.

Flight Training Module – Disabled

We’ve seen a number of tickets regarding the training module, namely that it was disabled or you do not have permissions. This has been done intentionally so that we can work to improve the training experience and bring it back online at a later date.

If you are looking to learn the ropes, we recommend jumping into Free Flight which offers an ideal arena to get a feel for the flight model.

You can find a keybinding sheet for 2.4 on the following link:
https://robertsspaceindustries.com/media/xmexhyiy8cf0or/source/Alpha24_controls.pdf

Or alternatively, via your game menu.

FAQ

Contact us

Contact support

If none of the above resources were able to help you resolve your issue, send it on over to us and our knowledgeable customer support team will work with you to get your problem resolved!