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Hot issues

Customer Service Update: 2.4 Hangar Changes, Shipping Schedules and the Training Module!

Login Issues – Can’t login on the launcher

With the switch over to multi factor authentication, we have updated our launcher and in some cases backers have not updated their launcher leading to the login issue.

If you are experiencing this, please double check that your launcher shows version number 2.4.5 in the bottom left corner. If it doesn’t please make sure you’re running (by default) C:\Program Files\Cloud Imperium Games\CIGLauncher.exe to start the game in order to keep all our programs up to date.

If it does show version 2.4.5 and you’re still having problems logging in please try resetting your password on the RSI website.

Finally, if after that you’re still having issues please let us know! We would be happy to take a look into it for you.

2.4 Hangar Changes – Ships Missing?

Since 2.4 hit release, we have had some very concerned Citizens, wondering where their stuff has gone. Not to worry, it is all still there.

All you need to do is select the HANGAR option from the MAIN MENU, and there choose which hangar to load.

Once you have loaded into your selected hangar, walk around the bay, and you will notice blue reticles. Left clicking these will bring up your mobiglass menu and allow you to spawn ships or hangar decor.

The ship you can spawn is relative to the space available around it, so large ships might be spawned further out in the larger size 3, 4 and 5 bays where there is more room.

There are some known issues with the hangars at the moment, which might effect your ability to spawn ships. We are aware of this issue, and are working to have it resolved as soon as possible in a future patch.

Merchandise – Shipping Dates (Subject to Change)

Please make note of the shipping dates when ordering these items from the pledge store. Some items, such as the DogTags or Starmaps, are pre-orders.

We are expecting shipping for the below items as follows:

DogTags – In production, shipping in July/August
JumpPoint Vol 2 – Currently prepping | Shipping in July/August
Star Citizen Polo Shirt – September 2016 [TBC]
Anvil Aerospace Mouse PadsShipping Now
Combo Jacket and CardsShipping Now
CitizenCon 2015 PostersShipping Now
StarmapShipping Now
Manufacturer Patch SetShipping Now

As soon as these items are shipped, you will be sent an email with a tracking ID number. Please note that as soon as you receive the shipping notice, we are unable to correct addresses and redirect items when shipping begins.

Since most items ship from China, please allow a maximum of 6 business weeks for them to export and clear customs.

Flight Training Module – Disabled

We’ve seen a number of tickets regarding the training module, namely that it was disabled or you do not have permissions. This has been done intentionally so that we can work to improve the training experience and bring it back online at a later date.

If you are looking to learn the ropes, we recommend jumping into Free Flight which offers an ideal arena to get a feel for the flight model.

You can find a keybinding sheet for 2.4 on the following link:

Or alternatively, via your game menu.


Contact us

Contact support

If none of the above resources were able to help you resolve your issue, send it on over to us and our knowledgeable customer support team will work with you to get your problem resolved!