Submit your issue to the Community Helpdesk chat and get immediate assistance from fellow players who know the project inside and out!
We’ve seen a lot of backers attempting to use discount/subscriber coupons on the pre-sale version of the Polaris. Please note that the Pre-sale Polaris has already had a substantial discount, and cannot be have further discounts applied. Remember, that discounts do not stack.
Please make note of the shipping dates when ordering these items from the pledge store. Some items, such as the DogTags or Starmaps, are pre-orders. Please Note: Physical items attached to pledges have NOT shipped out yet
We are expecting shipping for the below items as follows:
JumpPoint Vol 2 – Shipping
Playing Cards and Notepad – Shipping
Track Jacket and Cards Combo – Shipping
DogTags – Mid to Late October 2016
JumpPoint Vol 2 – Shipping Now
Star Citizen Polo Shirt – In production; September 2016
Combo Jacket and Cards – Shipping
Starmap – First Run: Shipped | Second Run: October 2016
Big Benny’s Shirt – ***In Production – October 2016***
DragonFly Poster – October 2016
Squadron 42 Hoodie – November 2016
Polo Shirts – October 2016
Constellation Model – Shipping Mid/End October
As soon as these items are shipped, you will be sent an email with a tracking ID number. Please note that as soon as you receive the shipping notice, we are unable to correct addresses and redirect items when shipping begins.
Since most items ship from China, please allow a maximum of 6 business weeks for them to export and clear customs.
Please Note: Phsycical pledges have not yet been shipped out, and we will notify backers when they’re ready to go.
If none of the above resources were able to help you resolve your issue, send it on over to us and our knowledgeable customer support team will work with you to get your problem resolved!