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Submit your issue to the Community Helpdesk chat and get immediate assistance from fellow players who know the project inside and out!

Hot issues

Customer Service Status: Anniversary Sale Delays

Persistence Cache Reset | Wiped

We have performed a cache reset for routine maintenance.

This might mean some players might find their aUEC balance, weapon and armor/clothing purchases have been reset in ArcCorp and the Crusader, along with loadout configurations on ships/hangars.

These wipes are expected to happen during Alpha phase testing of the game, but you can earn back aUEC and make purchases again, by completing missions in the Stanton system around Crusader.

( The CS team are sadly unable to revert changes as a result of this maintenance. )

Merchandise – Shipping Dates (Subject to Change)

Please make note of the shipping dates when ordering these items from the pledge store. Some items, such as the DogTags or Starmaps, are pre-orders. Please Note: Physical items attached to pledges have NOT shipped out yet

We are expecting shipping for the below items as follows:

JumpPoint Vol 2 – Shipped
Playing Cards and Notepad – Shipping
Track Jacket and Cards Combo – Shipping
DogTagsShipping Now
JumpPoint Vol 2Shipping Now
Star Citizen Polo ShirtShipping Now
Combo Jacket and CardsShipping
DragonFly PosterEarly December 2016
Squadron 42 HoodieShipping Now
Polo ShirtsShipped
Constellation ModelShipping Now

As soon as these items are shipped, you will be sent an email with a tracking ID number. Please note that as soon as you receive the shipping notice, we are unable to correct addresses and redirect items when shipping begins.

Since most items ship from China, please allow a maximum of 6 business weeks for them to export and clear customs.

Please Note: Physical pledges have not yet been shipped out, and we will notify backers when they’re ready to go.


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Contact support

If none of the above resources were able to help you resolve your issue, send it on over to us and our knowledgeable customer support team will work with you to get your problem resolved!