Get Help From the Community Chat

Submit your issue to the Community Helpdesk chat and get immediate assistance from fellow players who know the project inside and out!

Hot issues

Customer Service Status: Business As Usual.


We’ve seen a lot of backers attempting to use discount/subscriber coupons on the pre-sale version of the Polaris. Please note that the Pre-sale Polaris has already had a substantial discount, and cannot be have further discounts applied. Remember, that discounts do not stack.

Merchandise – Shipping Dates (Subject to Change)

Please make note of the shipping dates when ordering these items from the pledge store. Some items, such as the DogTags or Starmaps, are pre-orders. Please Note: Physical items attached to pledges have NOT shipped out yet

We are expecting shipping for the below items as follows:

JumpPoint Vol 2 – Shipping
Playing Cards and Notepad – Shipping
Track Jacket and Cards Combo – Shipping
DogTagsMid to Late October 2016
JumpPoint Vol 2Shipping Now
Star Citizen Polo Shirt – In production; September 2016
Combo Jacket and CardsShipping
StarmapFirst Run: Shipped | Second Run: October 2016
Big Benny’s Shirt – ***In Production – October 2016***
DragonFly PosterOctober 2016
Squadron 42 HoodieNovember 2016
Polo ShirtsOctober 2016
Constellation ModelShipping Mid/End October

As soon as these items are shipped, you will be sent an email with a tracking ID number. Please note that as soon as you receive the shipping notice, we are unable to correct addresses and redirect items when shipping begins.

Since most items ship from China, please allow a maximum of 6 business weeks for them to export and clear customs.

Please Note: Phsycical pledges have not yet been shipped out, and we will notify backers when they’re ready to go.


Contact us

Contact support

If none of the above resources were able to help you resolve your issue, send it on over to us and our knowledgeable customer support team will work with you to get your problem resolved!