Get Help From the Community Chat

Submit your issue to the Community Helpdesk chat and get immediate assistance from fellow players who know the project inside and out!

Hot issues

Service Update – Customer service responses are still subject to delay, rest assured our CS team is going flat out to reach everyone as swiftly as possible. We kindly ask you refrain from submitting multiple tickets as only one is needed. :)

Please review Hot Issues, BEFORE submitting a ticket.

Missing UEC in your game package pledge?.

Each Game Package comes with a set of Starting United Earth Credits. This represents the amount of cash your character will have in the Persistent Universe, and will only become available to you when the PU launches. Until then, UECs are also available for purchase in the Pledge Store, and can be used to buy Hangar Decorations and Ship Components in Voyager Direct.

Ship Unmelts (Status: Updated)

Ship unmelts as well as CCU removal is a service Customer Services can no longer offer at this time.

However, we do acknowledge that the demand for this is still very high. Recently, we have announced a system is in development which will allow players the means to recover their own previously melted packages.

More information on this can be found here.

We hope to have it live before the end of the year and will announce when it comes online.

Alpha, Beta and Module Passes are now Redundant.

Greetings Citizens,

For those concerned with missing Alpha’s and Beta’s through ship melting or otherwise, please be aware that as of hitting 1 MILLION Citizens, we have removed the need for Alpha, Beta and Arena Commander Passes to access the game.

All you need is to have backed for any “Game Package” (this excludes standalone ships).

Here you can find the Official Announcement.

Existing Arena Commander Passes have been converted as follows:

  • Stand Alone Passes have now become $5.00 Store Credit.
  • Passes included with a game package now become 5,000 UEC.

The New Ship Upgrade System.

When upgrading, you will carry over the insurance status of your original package as well as its contents, you will not inherit the status of newer packages.

The Sabre for example, will inherit the insurance status of your original package, it will not gain LTI. This only happens if you pledge for the Sabre separately, not via a CCU.


Contact us

Contact support

If none of the above resources were able to help you resolve your issue, send it on over to us and our knowledgeable customer support team will work with you to get your problem resolved!