Mandate that all developers, managers and executives PLAY THE FREAKING GAME THEMSELVES. Not in a bubble, not in an isolated testing environment. MAKE THEM LOG IN AND CONNECT TO THE GAME THE SAME WAY WE DO. Maybe then the mile long disconnect between what we see and what they see will be apparent. No amount of pining through player metrics and data will allow them to truly understand, they have to experience it first hand. They need to experience when an account is broken and literally can't log in. They need to experience the 30 minutes required to simply start doing something productive in game. They need to clip through elevators, see wonky npc interactions, lose millions in cargo due to a bug. They need to experience the challenges of being a player who wants to play, who wants to give CIG the benefit of the doubt but is constantly rebuked by a game still not working after a decade. With love, A backer since 2014.