I’m not sure who wrote the roadmap round-up, who edited it, or likely the small army of people who approved it, but I do think that the company needs to re-evaluate the tone that they use with their customers. The tone has gotten increasingly patronizing over the past several years and it’s not a good look for the company. This reminds me of the extreme unprofessionalism that took place in responding to the Escapist article many years ago. I’m not sure if it’s hubris, tone deafness, or what, but would highly encourage the team to identify the tone they’d like to set with the community and to try to use this as a learning experience. It has persisted in forum posts, in the weekly shows, and in these corporate updates. Frankly, I think people are more upset about the condescending language used than they are about the roadmap changes and feature removal, an issue that was easily avoidable.