Greetings! We are continuing to investigate issues and have resolved a number of service outages that took place over the last couple days. Those outages may of left your account in a bad state, in which case you will need a character reset to restore (https://robertsspaceindustries.com/account/reset). Please use this tool if you are having one of the following issues: 16k7 error on login Character customizer crash Invisible character Missing mobiGlas All or most ships missing Please note, we are still investigating an issue with the wallet and general LTP where some items and/or money has a chance to not be restored on reset. If you are missing some items and money, but are otherwise able to play fine, please hold off on a reset for now. For resets, please be sure to logout of everything (including the launcher) and wait approximately 10 minutes before loading back into the game. Character resets have had their cooldown reduced to 12 hours. Thanks for your patience while we work through these issues! -Bair Player Experience Team