Last Updated: April 9, 2018 | 3:15pm CDT | 2015 UTC :comet: Hello, folks! Shessair-CIG and QA here calling for your reports. :comet: We're deeply investigating the issues with rentals with REC, aUEC purchases, and the disappearance of them in PU / Arena Commander, etc. We welcome your reports and are shouting out for info, screenshots, videos, and every bit of info you can help provide. What We Know Players reported losing REC / aUEC purchased items after: Normal logout Client crash to desktop Timeout close in game Insurance claim after ship destruction Tell Us the Following! We welcome screenshots and info to this thread and reports pushed to Issue Councils. What items / how many went missing? When did items go missing in-game? After crash to desktop, insurance claim, death, etc. Where did you make your Purchase? eg: EA, Voyager, aUEC in-game Did you lose the items moving between PU and Arena Commander, and back again? Did you try logging out and back in between purchase and trying to add to load out? Did they disappear right after purchase, log out, log in, and trying to modify your ship? Issue Council Links Add reports to the IC that best fits your situation. Older issue: https://robertsspaceindustries.com/community/issue-council/star-citizen-alpha-3/STARC-45604-Missing_Rec_Weapons ROM Missing in Arena Commander after PU death/claim: https://robertsspaceindustries.com/community/issue-council/star-citizen-alpha-3/STARC-55271-Weapon_ROMs_missing_from_Arena_Commander_ship_customization_after_insurance_claim_in_PU Reward weapon missing - not a rental/uec but rewards - https://robertsspaceindustries.com/community/issue-council/star-citizen-alpha-3/STARC-55651-randomly_lost_personal_weapons FYI More Info as we research! If you need to reclaim your ship with purchased weapons on it, try fully logging out from the game entirely. Reopen the game. Check if those items are back and then enter a claim. What happens if you try this? Players reporting typically, the issue for lost UEC purchased weapons seems to be in PU (crashes, logouts, insurance claims, etc). Arena Commander seems to working as intended so far. Account resets are not fixing this sorry! Reinstalling, clearing cache, clearing USER folder, etc won't solve this. It's on CIG/server/etc. side. We are working to find the issue in code/services to get this resolved for everyone. Providing as much info as possible is a massive help to determine what you are experiencing, what's affected, etc! Thank you! Thank you for your reports and info! :rocket: