I have supported and played Star Citizen for more than 10 years, and I sincerely believe that CIG needs a serious reality check. The quality of the latest updates has become unacceptable. We are in 2026, and major updates continue to be deployed (which is perfectly fine), while the game's core systems are either broken, unstable, or simply unusable. Every update seems to introduce a new wave of critical issues, while many older bugs remain unresolved for months or even years (for example, the warehouse in the Jorrit Dossier missions). The problem is not the existence of bugs. We all know that Star Citizen is an ambitious project and that its development is ongoing. Most long-time backers accepted that a long time ago. The problem lies in the blatant lack of priorities. Servers frequently struggle, backend is on vacation. Missions fail to complete. Some missions are simply unusable. Basic gameplay mechanics are broken. Servers become unstable. Features that previously worked suddenly stop functioning after an update (docking, for example). For example, the day before the 4.8 update, the Ironclad was not functioning properly; it would not even take off! It took weeks before the issue was fixed. Yet, somehow, whenever it's time to release a new concept ship worth thousands of dollars, everything seems to work perfectly. This situation creates considerable frustration among players. And since we're talking about ship sales, let's discuss limited-edition ships. Whether it's the Idris, Javelin, Kraken, or any other rare and highly sought-after ship, acquiring one without automated tools or bots is nothing short of a miracle. The community has been complaining about this issue for years. Players ask for solutions, improvements, or a fairer system, yet nothing concrete seems to happen. I personally submitted a ticket, and the response I received basically felt like: "Too bad for you, we don't care." After all, why would they? As long as ships sell out within minutes, there seems to be very little incentive to address the problem. I am the first to acknowledge that developers do not work for free. CIG needs revenue to develop the game, and ship sales are one of the project's primary funding sources. But there needs to be balance. When a game is struggling, its core systems are failing, major bugs persist, and player frustration continues to grow, promoting the sale of an extremely expensive ship sends a very bad message. The recent Odin sale is a perfect example of this (which, by the way, is somewhat embarrassing). You have to write a motivation letter and explain why you deserve it? Even at my JOB, nobody asks me why I deserve a raise! But we have to justify ourselves to CIG and explain why WE should be allowed to spend our money with them? the Odin (which is a beautiful ship, that's not the point) priced at $5,000 was put on sale and sold out instantly. And you have to wait at least five years before being able to fly this magnificent ship. So, $5,000 and a five-year wait... That's the price of a small occasion car ( and you can drive immediately ). From CIG's perspective, what lesson should be learned from this? If funding continues to pour in regardless of quality, what incentive is there to improve release standards? At this point, it feels as though fixing the game is no longer the highest priority because players continue spending money even when entire sections of the game are simply unusable. And perception matters. Personally, since the release of version 4.8, I have lost access to an armor set (Dust Devil) that I purchased with real money. I contacted support and opened a ticket. The response I received essentially stated that there was nothing they could do and that I simply had to wait. How long? Nobody knows, because 4.8.1 is here and I still do not have my armor. Think about that for a moment. I paid real money for a digital item. The item disappeared. Customer support cannot restore it. The only solution offered is "wait." How can that possibly be considered acceptable customer service? And while we're talking about acceptable customer service, let's take a moment to discuss the behavior of certain players who openly call for the murder of other players in real life. When a report is filed with the police and the information is forwarded to CIG, we receive the same copy-pasted support response they always send: "We take these matters seriously, but unfortunately we cannot disclose what actions we may take," and so on. Calling for someone's murder is a pretty serious matter, isn't it? But back to the payment issue: If a player spends money on an item and that item exists in the game, it should be available. Period. And if, for any reason, the item is lost because of a bug or technical issue, CIG should have the tools and systems necessary to restore it. What makes the situation even more frustrating is that a system now exists to recover ship components. Players can recover paints and cosmetic items they own, yet when it comes to armor sets that now cost more than $20 each, the apparent answer is simply: "Wait. There's nothing we can do." That is not a satisfactory solution for customers. Once again, this is not just about an armor set. It is about the growing feeling that paying customers are expected to tolerate indefinitely the kind of issues that would be unacceptable in most other games or services. I honestly believe that with almost any other game in the industry, this would never have been accepted. What worries me most is that many players continue spending money regardless of the game's condition. At some point, the community needs to ask itself a difficult question: What incentive does CIG have to improve release quality if funding continues to grow regardless of the results? I am not calling for harassment, toxicity, or personal attacks against developers. ABSOLUTELY NOT. I am calling for accountability. If players genuinely believe that the current level of quality is unacceptable—which certainly seems to be the case judging by the chats—the most effective way to make that clear is through their spending. Stop spending money for a while. Not because you hate Star Citizen. Not because you want the project to fail. But because you want it to succeed. Financial feedback is often the only feedback companies truly understand. I love Star Citizen. I have supported this project for more than ten years because I believe in its vision. I want it to become the game we were promised. But supporting a project does not mean accepting everything blindly. The community has shown patience for years. Many of us are now reaching the point where patience alone is no longer enough. We love cig CIG needs to focus on stability, infrastructure reliability, bug fixing, and delivering a functional gameplay experience before asking players to continue funding increasingly expensive ships and concepts. A quick detour to Squadron 42. I'm one of the people who was really expecting some kind of announcement during Summer Game Fest. A video, even if it was just a ship flying by for a few seconds, a date for another event, a teaser, a sign, something... But NOTHING... What a disappointment. But we're used to it. My last hope is Gamescom, with a potential shadow drop or a release that's very close.....