Page Two of Two edited Dec 12, 2025 - Cannot enter PU from Main Menu (buttons, options, etc.) 30030 - Main Menu will not load (DNS) - Elevators, Trams and missing structures - 19000/Loadout Manager Not Saving/Character Not Saving/mission sharing - x1007 unknown Network - Ports - "Unable at this time" ship retrieve o No MAIN Menu PU/LAUNCH Button, Save Character, Select System/Primary Residence issues. See Note1 above. -----> Disable Web Page protection.<---- GAME HAS TO RUN ON PRIMARY MONITOR 3.23: SEE LONG LOADS above. See only Character Creator or Guide buttons: 1) You have melted your game package ship or never bought one (IF freefly is over.) Click to view package: https://robertsspaceindustries.com/account/pledges?page=1&product-type=game_package Note: Melting package ship to purchase stand-alone with store credit will remove game package. 2) Logout Launcher, Reboot modem and PC. 3) Sync system clock to Internet server ( see also 30030 https://support.robertsspaceindustries.com/hc/en-us/articles/360052827894-Error-Code-20030-30030) 4) Use VPN to address connection issue and clock messed up on the internet data connection. Not all VPNs are equally effective. 5) New Accounts take time to activate, Leave game AND Launcher, re-enter the game. Confirm purchase in BILLING. 6) Some may get access after AC OFFLINE freeflight (some use ONLINE.) 7) May be missing file: \USER\Client\0\DebugGUI\settings.json if you created a user.cfg file. Delete user.cfg file (not needed to play a smooth game with optimum hardware/settings.) 8- Some may benefit from character edit. Use the default. TEMPORARY SOLUTION. 9- Some opt to join friend's shards. TEMPORARY SOLUTION. 10- If you started tutorial you must finish it using US server before you can set a primary residence. OR in ACCEPTED ABANDON. 11- Some players have invisible buttons due to gcard settings, driver, resolution, Protection Software (A/V) and/or task switch issue. o Main Menu will not load and 30030 Right click the clock in the task bar and select Adjust Date/Time. Automatic=ON. Sync Now button. Try a Free VPN. Many players cannot get in without: Make sure Windows updates is current (click CHECK) ProtonVPN (most popular) Hotspot Shield - Best Overall 500 MB Daily Data Usage Limit. PrivadoVPN - Best Free VPN with Unlimited Speeds. Atlas VPN - Best Free VPN for Privacy. Surfshark - Best Encryption. TunnelBear - Best Free VPN for Beginners. Windscribe VPN - Best Free VPN for the Security. Optional Network DNS IP settings: Cloudflare ipv4: 1.1.1.1, 1.1.1.2 Google ipv4: 8.8.8.8, 8.8.4.4 Level3: 209.244.0.3, 209.244.0.4 OpenDNS 2022: 208.67.222.222 · 208.67.220.220 Verisign Public DNS: 64.6.64.6 / 64.6.65.6 Alternate DNS (ad filtering): 76.76.19.19, 76.223.122.150 o ELEVATORS/Trams/blank/Falling through structures: They rely on server connection, performance and container streaming. Desync can cause temporary or long term failure on a Shard. Server Region hop but may not work if multiple regions are affected as often happen as they age. Clicking elevator buttons multiple times may get doors to open. Try Rerouting through VPN. Do not enter into missing structure. Wait for them to appear or leave the server. Move more slowly. o 19000/Loadout Manager Not Saving/Character Not Saving/Missions not sharing: https://support.robertsspaceindustries.com/hc/en-us/articles/36547864392471-Error-Code-19000-19005 Due to Internet dynamics may correct on its own with time. "Account Login Timeout" after game starts: Reconnect AND/OR Launcher VERIFY. Some report VERIFY corrects ESP PTU. OR in Launcher use RSI->SETTINGS-GAMES to see your install location. Reset Launcher (SHIFT+CTRL+ALT+R) In SETTINGS check location is still correct, click VERIFY. -> When 190nn code refers to authentication failure, purge all past connection devices from your RSI account security: Chapter "Connected devices" https://robertsspaceindustries.com/en/account/security See setting time server sync below. Influences on 19000: -System Clock -Account time zone -SSL Certificates AND ENCRYPTED DNS -VPN or not VPN -Provider -Router -Personal server and more 19003,19004,19005,19015 may have other solutions. PTU: Copy Account -Account Login Failed. -->PTU/EPTU/TECH-PREVEIW might be down (see Spectrum #sc-testing-chat.) Mudfish/Proxy/Wifi/network optimizer/killer Control Center, gygabyte speed , cfosspeed by Atlas Tech Solutions, Vodafone. Disable-remove. MS Defender has no issues with SC. o Router: (NAT/RIP, Firmware) reboot, WIFI/LAN/VPN region connections. Customized routers from providers problems. Software or Router Firewall blocking. o Make sure IPv6 is enabled. o Sync system clock: Right click on clock in the task bar. Select Adjust Date/Time. "Set Time automatically" Set correct Time Zone. Sync Now. NOTE: for a time server to correct properly the correct time zone for your location is necessary. o Try a free VPN (see above.) Double check that there is only one instance of the RSI Launcher running in taskbar hidden (^) (an "instance" can have several "child" processes = normal.) o On new Windows install or re-install forcing a security certificate update may be necessary. Procedure: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/force-security-certificate-update-on-190nn-errors o One player reported having to correct the UTC offset hours on their RSI Spectrum account settings VPNs can alter the clock sent to the network. Providers or their routing can also alter the clock. Using a VPN or NOT use one are possible solutions. Authentication Error: Reset Launcher (contr+alt_shft+r) Must wait 1 hr between three failed attempts. -->MORE INFORMATION on 19000 https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/error-19000-things-to-check <-- ITEMS will be added/removed/edited as needed. Page One: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/current-server-issues-solutions-as-of-sunday-oct-1 Page Three: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/current-server-issues-solutions-page-3-of-3