Version 2.6.3 Computer: Dell Inspiron 7559 Intel i5-6300hq CPU 2.3 GHz Nvidia GeForce GTX 960M 8GB RAM Problem: Launcher and patcher work fine. Upon launch of the game, a window pops with the loading screens. Then my screen turns black, sometimes the cursor will appear, and a smaller window displays: ERROR - CIG services (CODE 10002) GIV Services connection failed. Unable to connect to game network. If the problem persists please check the Internet connection." I was able to launch and operate the game during the free week a while ago. Once i bought it in April and through several re downloads and verification, this same problem persists. I have seen other laptops be able to run this game with similar (and one with duplicate) specs. I have also reset my router and made sure my firewall is not blocking the game.