Last Update 18 JUN 2026 The number one resolution for 60k continues to be TIME. A normal wait time is 30 minutes. Anything longer indicates an actual problem. Most of the time the player CAN resolve this. 18 JUNE 2026 - I'm slow to update these days because of IRL These fixes are for 'normal' 60k issues where you are the only one experiencing a 60k. The current series of shard locks will not be resolved by any of these workarounds. Only CIG can fix those. PSA - Logging out during server recovery will shard lock you. You must wait for the server to recover before the lock will clear. This typically takes a few minutes, but may take longer if the server is in a crash loop. Wait up to 30 minutes. If you are still getting 60k attempt character repair. If that fails, proceed below. What IS a 60k? In general, the login flow goes: →Matchmaking - it finds a shard to put you into →Lobby - you sit in a queue waiting on your turn →Loading - this is where your account is 'unstowed' and loaded onto the server while the PU loads. Entitlements (web store hangar) are checked here. →Playing - actively transferring stuff in and out of DB. →Stowing - occurs during logout, where you disconnect and your character is put back away It is normal for you to be shard locked for several minutes after logging out. This is CIGs mitigation process for 'combat logging', where a player logs out to avoid losing a fight and suffering consequences; and part of the normal crash recovery process to reserve your spot in case of a crash. Broadly speaking the 60k series are errors related to 'account handling'. If the server has an issue stowing or un-stowing your account, granting entitlements, doesn't think you have an account, etc you'll likely be getting one of these errors. Not all 60k follow this guideline, but broadly speaking most 60k do. This is likely why most of the steps you'll see will be related to things that will 'fix' your account. All 60k can occur as a result of either server or client side issues. Sometimes there is literally nothing you can do but wait it out. AC Trick (try this first) Log in to Arena Commander in offline mode Spawn a ship Backspace Return to menu and log in to PU (Preview if you're locked out of preview, 3.24 if you're locked out of that. If that does not work, continue below General Troubleshooting for all 60k series (these also sometimes work for 30k series) Do these in order (most to least likely to resolve) Verify you have a game package! (note below) Log all the way out to include closing the launcher in the task bar. Change region Spam join button (if it will work, it'll work in 30 seconds or less) Join on friend Party Pull (details below) DNS Flush (details below) Reboot PC Character Repair Delete APPDATA (details below) Disable XMP/EXPO (see note below) Verify you have a game package! Note on XMP/EXPO (nVidia/AMD respectively) - if you have a pre-built gaming right this MAY come enabled by default. Extreme Memory Profile, or XMP, is RAM overclocking. This is a troubleshooting step, not the end goal. Refer to the guide below for more details on XMP/EXPO. https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/disabling-xmp-expo-should-i If you do not have a game package, 60k is one of the errors you may see when you try to log in. If there is nothing in your hangar that contains "Star Citizen Digital Download" you do not have a game package. https://robertsspaceindustries.com/account/pledges?page=1&product-type=game_package PARTY PULL Have all members of party join party from main menu Party leader must be able to log in (not the one with the shard lock) Have party leader enter server with party DNS FLUSH Follow the instructions listed here: https://support.robertsspaceindustries.com/hc/en-us/articles/360056254754-Star-Citizen-Alpha-3-24-2-Known-Issues#h_01HYJRPZ56Z9TD09R8XP646WTZ DELETE APPDATA Prospective fix as of 27 OCT 2024 (Have seen this work twice) Delete everything inside the appdata folder (typically C:\Users\%username%\AppData\Local\Star Citizen) Verify files If none of these work, proceed below. Other 60k errors not listed here do not seem to be documented by CIG either, and are most likely the result of server degradation issues. Follow the above steps. No other known workarounds at this time. REGION CHANGE UNAVAILABLE There are two normal solutions for this Log in to AC, spawn, die, and return to main menu Log in to the server you're stuck on and wait for a timeout message _________________________________________________________________________________________________________________________________________________________ 60012 Fixed in future build. For LIVE, character repair may resolve it. https://issue-council.robertsspaceindustries.com/projects/STAR-CITIZEN/issues/STARC-161980 UPDATE 07 MAY 2025 Refer to Beardeds comment, players most likely cannot resolve this. https://robertsspaceindustries.com/spectrum/community/SC/forum/50259/thread/60012/7922519 60015 Follow the official FAQ for this one: https://support.robertsspaceindustries.com/hc/en-us/articles/360041558213-Error-Code-40015-60015 Changing region should resolve this. If it does not, contribute below: https://issue-council.robertsspaceindustries.com/projects/STAR-CITIZEN/issues/STARC-44357 60016 Error 6k16 is usually the result a matchmaking error because the previous server hasn't let you go. Changing region from 'Best' to your actual region (US/EU/AP/etc) is the normal fix. If you're still getting 6k16 switch to another region. (If you're normally US, pick EU, etc). Contribute to this IC: https://issue-council.robertsspaceindustries.com/projects/STAR-CITIZEN/issues/STARC-134360 If you can't change region (grayed out) the only reliable fix is time. It usually takes 20 or 30 minutes, but can take several hours for the server to let you go. Time is the only guaranteed fix for this, but you can log in to AC while you wait. 60021 New 'lobby error', reset launcher with ctrl + alt + shift + R. Several users have had success this way, time is still the most likely solution for this lobby error. 60029 Still investigating this one, review IC below https://issue-council.robertsspaceindustries.com/projects/STAR-CITIZEN/issues/STARC-134370 60030 This is a (no longer) rare, undocumented error. For PTU, recopy your account. For live, this is both a 'normal' condition to resolve combat logging, and an indication of shard lock. After you first see 60k30 wait 30 minutes for the problem to resolve itself, then move on to other troubleshooting if it does not! Character Repair! Wait at least 30 minutes before logging back in. - https://support.robertsspaceindustries.com/hc/en-us/articles/360041509433-Character-Repair Ticket - https://issue-council.robertsspaceindustries.com/projects/STAR-CITIZEN/issues/STARC-145148 Instructions! From the ticket Need more information If you experience a 60030, please allow up to 20 minutes to pass before attempting to reconnect. If you are still experiencing this issue after 20 minutes, please continue to contribute to this report. For 4.1 specific troubleshooting look here: https://support.robertsspaceindustries.com/hc/en-us/articles/360056254754-Star-Citizen-Alpha-4-1-Known-Issues