The steps i have done so far are. #1 Verified Files #2 Set Character Customization #3 Uninstalled Game from system #4 Deleted Directory off of my hard drive including the one in my User dir for windows #5 Downloaded installer & Reinstalled #6 Set Character Customization #7 Made sure i had an active account So right now I am stumped and not sure what to do, that is why i am reaching out to you all for help. Thanks for your time in advance.