Understanding and solving server locks (anti combat log) Updated June 29 2026 (main points 1,2,3 and solution at the bottom. See also 41070 https://support.robertsspaceindustries.com/hc/en-us/articles/33938335789207-Error-Code-41070 CIG on Shard Lock 60029: Error 60029 - Shard Locked 4.8: https://support.robertsspaceindustries.com/hc/en-us/articles/360056254754-Star-Citizen-Alpha-4-8-Known-Issues "This error is thankfully rare, but unfortunately when it pops up for a player, it can be frustratingly persistent. We are investigating the cause and possible solutions to this issue. Should you encounter this error, please exit both the RSI Launcher and the game, attempt a Character Repair, and stay offline for at least an hour to make sure everything has had a chance to sort itself out. If this does not solve the issue, please gather your game information files and place a ticket to RSI Support for assistance. Properly labeling and being descriptive about the issue help us find and locate your ticket to get it to the proper people faster." Additional dev information on Shardlocks: "Shardlock": SC does not use a classic MMO setup. Caused by rapid movement between shards. Hybrid decides the state of the character an connections to the shards. This forces your character to stay on the shard until it's properly disconnected. A change to imprint affected the "stow context." Bug in character repair for some [inpatient] players caused the character to remain unstowed indefinitely (alt-F4) or rapid jump to menu and back into the game. Do not use character repair right away when shardlocked SCL: https://www.youtube.com/watch?v=jomkOFHS13c REF 1hr, 28 min, 16 sec. 1) The current design of the game as offered by the devs assumes the last server you were one is the best choice based on your ability to connect to it previously. REGION LOCKS are an anti-combat log similar to other online games where your character continues for a while after you have abandoned it. 2) The ability to keep playing without serious interruption to game play depends largely on cleanly exiting the game. This is done by: a) Storing or bed logging ship under known best practices AND: b) Using ESC to EXIT the game OR using the Command Console use the text- quit<enter> 3) Situations which make game play WORSE for the player is: a) ALT-F4 tries to restore your last session EVEN IF THAT SESSION IS BROKEN on server and does not send a valid disconnect message to the servers so they can clean up your character state across all the servers and shards. Although there is the ability to recover game play using this technique it can render the character state unpredictable AND STUCK in that state causing a fail loop. When the player does not exit the game properly the character remains active on the server for an extended unknown amount of time waiting for a verified no activity timeout and back-end/database maintenance. This allows your character to be restored back onto this server AND in your former state if you get an undesired disconnect. Repeated unnecessary re-connections by thousands of players places more loads on the network for everyone and the back-end database maintenance. b) When the server presents the message: "Server Error Please Wait" using Alt-F4 will render the character session unrecoverable and later cause other problems such as locked server and 60012 error code. THE BEST, MOST SUCCESSFUL and FASTEST way to leave a server: Stay on the current server or re-enter it. Do NO actions at all with mouse or controllers and make sure there is nothing on your system or apps which may send commands to the game. WAIT for the no activity timeout error 30028 (approx 15 minutes OR LONGER) where the server kicks the player from the game. No matter how long, WAIT for the KICK! Reconnect to the SC main menu and at the bottom LEFT DO NOT SELECT "BEST" AND do not use the same region where you live or in your account profile. EXAMPLE: If you live in the US with best selected the game will send you to a US server. If you keep selecting US or BEST you'll get sent back to the server you want to leave. IMPORTANT NOTE: "BEST" is not the result of measuring your connection quality. It is one of two things: - Your geographical location as set in your RSI account profile - The server you last connected to When trying to join a friend on another server and your character is still active on another server per (3a) above use the BEST way to leave the server described above. CHARACTER REPAIR: USE ONLY if the solutions above have been tried FIRST. CHAR REPAIR TOO SOON will make the problem worse. https://support.robertsspaceindustries.com/hc/en-us/articles/360041509433-Character-Repair In Spectrum Click your account name Icon in the top right- Dashboard - Account Settings - Character Repair. 15 minute Lock Out Wait 20 minutes minimum, 1 hour recommended. Character repair only does THIS: 1) Moves YOUR CHARACTER to Primary. 2) Fixes graphical issues with the appearance of your character mannequin (head, eyes, mobiglass after prison.) Mostly used to help server shard locks: DO NOT CHOOSE "BEST" JOIN a friend or region where you live after returning to game. I DO NOT RECOMMEND being in a game UI during wait period so the game UI is forced to refresh when you return. Does NOT: Fix 41013, game bugs, hangars, missions, crashes, error codes, restore lost inventory or ships, repair ships, fix game access, stutters or performance, reset your character to default values, prevent returning to previous server. Does Not Change: aUEC, inventory, pledge ships or reputation. Players who claim it does anything else likely had a game recovery due to time which is typical. There are also other ways to leave a server and more detail including long (so called infinite) and other connection problems: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/current-server-issues-solutions-as-of-sunday-oct-1