3.0 common issue solutions - Community help document

Greetings Star Citizen fans,

Here is the shared google document we use for resolving helpdesk issues. Feel free to use this to find solutions to common issues including error codes. Example photos of first 4 pages are in screenshots below.

https://docs.google.com/document/d/1mQoS5OJpn9unZWgSiKBuYBeBGNdTwPGKfqUoB-7iLBM/edit?usp=sharing

You can make edits and additions to the document which will be reviewed and accepted if they're tasty. We try and use a 'copy/paste' format to make it easy to paste it to someone having an issue.

Issues tracked for 3.0 PTU currently include: Error 10002, 14004, 15006, 20007, 30007 + others, along with general error troubleshooting for the delta patcher and ingame.

Other solutions include the black loading screen when entering Crusader, Transparent / invisible launcher, not receiving email after copying account to PTU, 3.0 download stalling near end, missing bits of patcher's GUI, patcher crashing, console command to display FPS and how to quantum travel in 3.0.

We also have the archive for 2.6.3 issues below the 3.0 stuff.

This list will obviously grow as we find more solutions to common issues.

Please note, you will still use the Issue Council as normal to submit bugs to CIG - this document is for overcoming bugs and issues, not for tracking bugs. 3.0 Issue Council for bug reporting: https://ptu.cloudimperiumgames.com/community/issue-council

Feel free to contact me on discord or spectrum if you want:

Discord: Blazed#5420

Cheers and good luck!