Jun 14, 2026 Page ONE of THREE Server related issues for LIVE ONLY below (PTU changes almost daily so cannot support.) 64006 and 64010 under investigation When using CHARACTER REPAIR: Wait 20 minutes with game closed after using. 1 hr is better will place character at primary with nothing lost (normally). TOPICS: - Long Loads also (60015/60016 = Server Full/Lobby Busy) - "Server Error" message - 30000 disconnects: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/understanding-and-solving-some-30000-errors - 30009/30018 - Stuck on Server/shard/60012 - CET Page Two: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/current-server-issues-solutions-page-two-of-two - Cannot enter PU from Main Menu (buttons, options, etc.) 30030 - Main Menu will not load (DNS) - Elevators, Trams and missing structures - 19000/Loadout Manager Not Saving/Character Not Saving/mission sharing Page Three: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/current-server-issues-solutions-page-3-of-3 - x1007 unknown Network - Ports - "Unable at this time" ship retrieve - LAUNCHER OFFLINE - 7K and other connection faults and codes VPN list Known Issues: Wednesday June 10: https://support.robertsspaceindustries.com/hc/en-us/articles/360056254754-Star-Citizen-Alpha-4-8-Known-Issues Friday 10:20 am pacific: https://robertsspaceindustries.com/spectrum/community/SC/forum/3/thread/alpha-4-8-1-known-issues-update/558749 May be no known solutions for some people. ALL Known/tested solutions are provided below... Note1: Since these are server issues, re-installing and/or deleting/verifying files on your system when the installation was successful ("Launch Game" button) has an almost no chance of working. See "Known Issues" above. Note2: Two Internet providers Spectrum and Verizon have a history of poor connections to AWS hosting the game. Some UK providers also. Note3: Network Enhancers can prevent needed server connections as can software and Router firewalls SEE PAGE TWO. TEST AMAZON CONNECTIONS: https://www.cloudping.info/ https://pingserverstatus.com/starcitizen.php o Long Loads "Infinite" does not mean never: https://support.robertsspaceindustries.com/hc/en-us/articles/360024706933-Infinite-Loading-Screen Currently in this writing the spinning circle spins while entities load and stops while they are not. Orisen has the longest loads of all the landing zones, next highest- New Babbage, then, A18, Lorville is the quickest somewhere near 108,000. Observe entity loop using game Command Console (`~ tilde key) and command: r_displayinfo =2 which displays shard ID. Then (`~) key again to return to game. Observe text upper right "entities:" Ignore: "player location Invalid". -->3.23: Long loads are typical in this patch due to SLOW Replication Layer add/remove players. WAIT LONGER/retry and you will get in. If count is up and down instead of increasing=poor connection to the game server or the server is struggling to add players. In the console type quit<enter> and restart the game to different region (not best or where you live.) Try several times or wait longer. Try to enter a shard other than the one giving you trouble. Waiting longer will resolve a busy server. Screen refresh/overlay issues can cause load progress to be hidden when it is actually complete. SERVER PERFORMANCE: <=10 is struggling server. 10 is average and > 10 is above average. Some reported editing character helps. Use default character. Try for better connection through VPN or without if already. If WIFI switch to LAN. Use 5G. 2 or 4G and DSL unplayable. IF YOU GET A TIMEOUT while loading this indicates your PC, router, network or provider has trouble connecting to Amazon Web Services. Note A Slow servers cause very long connect times Note B Most players get in waiting longer for server to catch up to new player loads. Note C Game will load faster from stations than cities (Change imprint with fewer entities.) Note D Character Repair does not fix server or client network connections or faults. o "Server Error" Message: "Server Error" is when the server detects a crash condition and tries to reload the server and your character state [instead of kicking you out with 30000]. It's a mistake to disconnect or ALT-F4 (see STUCK SERVER below.) Instead, wait it out then disconnect (ESC Quit) if you want. o 30009/30018 (may self correct with time-hours-days): Ship is in a state where the player and ship can lo longer be restored together. Jan SCL: "30009 (character login shard cannot restore your character, player missing component, etc.)" Mostly caused (not always) by bedlog (esp 890.) Do not die in no-fire/armistice zones. These two codes will resolve themselves with time as the servers catch up to player disconnects and clean up the network status for the player. Frequent player connects/disconnects make the problem WORSE as it increases the network and server workload. While waiting for 30009/18 to resolve itself you can keep yourself busy doing: - Die in online Arena Commander. - Connect non-prime US/EU times (weekends/evenings.) Change server region ( NOT "BEST" region option which is the same as your profile. ) - Sync system clock to Internet time (see main menu below.) - Have friend destroy your ship. Client Game Crashes can cause this on the server. Crashes (CTDs) can be fixed https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/diagnosing-game-crashes. Request crash assist in helpdesk. Do not uninstall. https://support.robertsspaceindustries.com/hc/en-us/articles/360038342233 RARE: - 30009 BEFORE Main Menu: Use VPN (there are many free ones) or Proxy (test diff VPN regions) or don't use if already. - 30009 AFTER Main Menu: VPN or change DNS servers. Flush/Refresh DNS (see main menu will not load below.) o Stuck on Server/region (cannot join another player or change region): 60012 (region locked closing the client during server error.) NOTE: The game by default is DESIGNED to place you in the region where you live OR the LAST server you were on. "BEST" region selection is always same as where you live. When trying to join a friend's server, both exit to main menu and start a new party. This should place all on a server with the available space. MORE INFORMATION: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/understanding-and-solving-server-region-locks Solutions: o PREFERRED/Quickest: Re-enter the stuck server (if possible- OR solutions below.) Wait for the auto logout no activity timer ( wait for error 30028 )with no mouse movement or controls. Your character will leave server entirely then switch servers by CHANGING REGION (not "BEST" which is the same region where you live- set in your RSI profile.) o Character REPAIR and wait 20-60 (longer is better) minutes (if character is NOT at Primary) will remove you from the current server and place your char at Primary but will NOT prevent you from loading onto the same server again if you do not change region. DO NOT SELECT BEST or you will return to old server. o Exit the game, die in online AC. Try again. (rare fix if at all.) o Unproven last resort: If none of that works try a Launcher reset. NOTE: Use Console "quit" to exit the game which sends a valid disconnect to the server when in black screen not alt F4 which risks damaging your account. - CET running for a long time: https://learn.microsoft.com/en-us/cpp/build/reference/cetcompat?view=msvc-170 Intel CPU on the server or Client is trying to recover from process using too much resources. Server: Player cannot fix. Play another time or change server region. Context Establisher Task "Long wait" Processor task switching "multitasking" CET is an Intel CPU protection feature when a process is using too much CPU and tries to limit or kill the process. This can happen on the server or client. On clients it happens mostly on laptops. ---> Page Two: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/current-server-issues-solutions-page-two-of-two ---> Page Three: https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/current-server-issues-solutions-page-3-of-3